Get in Touch With Us
This page tells you how to reach the editorial team behind Bitcoin Casinos, what we can realistically help with, and what we can't. We research and compare new crypto casinos that accept US players — so most of the messages we get are about bonus terms, payout speed, coin support or a listing that looks out of date. All of those are worth sending.
How to Contact the Editorial Team
Email is the only channel we run. Write to us at [email protected] and put the casino name in the subject line if your message is about a specific operator. We aim to reply within two working days, and longer messages with screenshots or transaction hashes usually get a more useful answer than a one-liner.
We do not run phone support, live chat or social DMs. If you see an account claiming to be us and offering bonus codes, deposits or account help, it isn't us — we never ask for wallet keys, seed phrases, deposit addresses or casino login details, and there is no circumstance in which you should send them to anyone.
What we're genuinely useful for
- Corrections — a welcome bonus that has changed, a wagering requirement we've listed wrong, a coin that's been dropped, a state exclusion we've missed. These get priority.
- Bonus terms questions — we can explain how a playthrough requirement, max bet cap or expiry window is normally read, based on the operator's published terms.
- Crypto mechanics — self-custody wallet setup, on-chain confirmation times, network and gas fees, why an LTC withdrawal clears faster than an ETH one at busy times.
- New site tip-offs — if a new crypto casino has launched and we haven't covered it, tell us. We'll look at its licence, game supply and withdrawal terms before deciding whether it belongs on the site.
- Listing and partnership enquiries — operators and affiliate managers should identify the brand and the entity behind it in the first email.
What we can't do
- We are not an operator. We can't open, close, unlock or verify an account, release a withdrawal, restore a bonus or reverse a bet.
- We can't act as an arbitrator in a dispute with a casino. We can tell you where the site's licensing authority is named in its terms and suggest you raise a formal complaint there.
- We don't give legal or tax advice. See the note further down.
- We can't help anyone under the minimum age — 18+, and 21+ where the operator or your state sets that bar.
Please Read This Before You Email About Money
A large share of contact messages are really payment questions, so here is the short version. Crypto casinos take deposits on-chain from a self-custody or exchange wallet, in coins such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE) and stablecoins like Tether (USDT) and USD Coin (USDC). There is no fee to join a site, but everything you deposit is money you can lose, and the network fee to move it is yours to pay either way.
Timings are governed by two separate things that people often conflate: the casino's internal approval step, and the blockchain's confirmation time. A site advertising instant withdrawals is describing its own approval queue — the coin still has to confirm on-chain, and congestion on Ethereum or Bitcoin can stretch that. Advertised speeds are operator claims, not results we have measured.
| What to check | Why it matters |
|---|---|
| Supported coins and networks | Sending on the wrong network (e.g. USDT on a chain the casino doesn't credit) can mean funds are unrecoverable. |
| Minimum and maximum withdrawal | Daily, weekly and monthly caps vary by site and by VIP tier; large wins may be paid in instalments. |
| Network / gas fees | Some operators absorb them, some deduct them. LTC and DOGE are typically cheaper to move than BTC or ETH. |
| Confirmation requirements | Most sites wait for a set number of block confirmations before crediting a deposit. |
| Verification triggers | Even sites marketed as no KYC can request identity documents on large withdrawals or under their AML obligations. |
| Price volatility | A balance held in BTC or ETH can fall in dollar terms while you play. Stablecoins are the usual way players avoid that. |
If your question is about a specific withdrawal, include the coin, the network, the approximate time you requested it and what the casino's cashier page says. We can't move it along, but we can often tell you whether what you're seeing is normal.
What We Cover, So You Know Where to Aim Your Question
Our reviews focus on newly launched crypto casinos and what they actually put in front of a player. Broadly that splits into:
- Slots — the bulk of most lobbies, usually supplied by third-party studios such as Pragmatic Play and NetEnt, with RNG certification being the thing worth checking.
- Table games — blackjack, roulette and baccarat in RNG form, where rule variants and payout tables differ more than players expect.
- Live dealer rooms — streamed tables from providers like Evolution, with real table limits and no provably fair layer.
- Originals and crash-style games — crash, dice and plinko built in-house, and usually the only games on a site that are provably fair, meaning you can verify each round's seed yourself.
Most of these brands also run a sportsbook alongside the casino, and some run poker. Those sit under different bonus terms, different rollover maths and sometimes different wallets — a casino welcome offer rarely clears on sports bets, and a rakeback deal on poker is calculated differently from casino cashback. Say which product you mean when you write in.
Questions About Specific Operators We List
We may earn commission when a reader signs up through a link on this site. That funds the research and it does not buy a position — rankings and ratings are set editorially, and the same criteria apply to brands that pay us and brands that don't. Our ratings are our own assessment, not aggregated customer scores.
Three of the most-asked-about listings, with the detail people usually email to check:
BetPanda — the cashback question
BetPanda sits at the top of our rankings because its headline deal is a 10% weekly cashback rather than a large front-loaded match bonus, which is the structure that tends to suit players who deposit regularly in small amounts. Cashback is generally simpler to reason about than a deposit match: there's no large balance to unlock. Before you rely on it, check the operator's terms for the qualifying loss period, whether cashback is paid as withdrawable balance or as bonus funds with playthrough attached, any minimum and maximum payout, and the claim window. Editorial rating 10.0. The limitation: a modest recurring cashback gives you far less nominal bonus value than the multi-thousand-dollar packages elsewhere on our list, so high-volume depositors chasing headline value will find it thin.
CoinPoker Casino — bonus size versus rollover
CoinPoker Casino earns its place on the strength of a 150% welcome bonus up to $2,000, and because its poker heritage means the casino sits beside a real card-room rather than being a standalone lobby. That matters if you move between formats. As with any deposit match, the material terms decide whether it's worth taking: check the wagering multiple, which games contribute and at what percentage, the maximum bet allowed while a bonus is active, and the expiry date. Editorial rating 9.9. The limitation: a percentage match means you have to commit your own funds to access the full amount, and playthrough on a bonus that size is not trivial — plenty of players would be better off with straight cashback.
Cryptorino — the BTC-denominated match
Cryptorino is here for a package that combines a 100% match bonus up to 1 BTC with 10% weekly cashback, which is an unusual pairing — most sites do one or the other. A bonus capped in Bitcoin rather than dollars is worth understanding: the dollar value of that ceiling moves with the BTC price, in both directions, and so can the value of a balance you're still clearing. Check the wagering requirement, time limit, eligible games and how the cashback interacts with an active bonus. Editorial rating 9.9. The limitation: BTC denomination adds price exposure on top of normal bonus risk, and reaching anything near the headline cap requires a deposit far beyond what most players should be putting up.
The rest of our ranked list — Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave — runs on a similar mix of match bonuses, rakeback and cashback. Every offer quoted anywhere on this site is subject to the operator's own wagering requirements, time limits, game weightings and eligibility rules, and those can change without notice. If you find a discrepancy between our figure and the casino's terms page, the casino's terms page wins, and we'd like to know so we can fix ours.
Legal Standing, Eligibility and Where We Have to Stop
Every crypto casino we cover is an offshore operator. They hold licences from jurisdictions such as Curaçao or Anjouan — not from any US regulator, and not from a state gaming board. There is no federal legalization of online casino play in the United States. Regulated online casinos exist in a handful of states including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those operators do not run on crypto. For US players, offshore crypto casinos sit in a legal grey area, and the position varies by state. Some operators self-restrict particular states; the exclusions differ by site and are listed in their terms. Check your own state's laws before you play, and check the site's restricted-territory list.
You must meet the minimum age to play — 18 or over, and 21 or over where the operator or your state sets that threshold. We can't assist anyone below it, and we won't answer questions about getting around age, geographic, KYC or anti-money-laundering checks. That includes VPN questions: using one to disguise your location typically breaches a site's terms of service and can cost you a balance. Similarly, no KYC means less paperwork up front — it is not a way to hide income or avoid tax, and we won't treat it as one.
On tax: US players are generally liable for tax on gambling winnings and on crypto gains. That's the general position, not advice about your situation — speak to a qualified tax professional. Same for anything touching legality in your state: consult a qualified attorney rather than relying on a comparison site.
If Your Message Is About Gambling Harm
Tell us in the first line and we'll respond to that before anything else. Gambling is entertainment that costs money, not a way to make it, and losing is the normal outcome — crypto adds a second layer of risk because the coin you hold can fall in value regardless of how the games go. Only stake funds you can afford to lose entirely, and never deposit to recover a previous loss.
If gambling is causing you or someone close to you problems, free, confidential help is available 24/7 from the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore sites may offer deposit limits, session reminders or self-exclusion, but their tools are not equivalent to those required of state-regulated operators, and a self-exclusion at one offshore brand will not carry across to others.
Corrections, Accuracy and Dates
Everything on this site was last fact-checked on Sep 26, 2026 by Kyle Benson. Bonus terms, coin support and restricted-state lists move quickly in this sector, so if you're reading long after that date, verify the detail on the operator's own pages before depositing. We research and verify from published operator terms and licensing information; we do not claim to have deposited, played or withdrawn at the sites we list.
If you're comparing offshore options more broadly, readers outside the US market sometimes find our coverage of casinos operating outside GamStop in the UK a useful point of contrast on how self-exclusion and licensing differ between markets.
Send corrections, questions or tip-offs to [email protected]. There's no rush from our end — take the time to check a site's terms yourself before you commit anything, and write in if something doesn't add up.